Amid the rush to wring the last few pennies out of HD DVD’s rancid and yellowing corpse, at least one retailer has had the decency to front up and look after its unfortunate customers.
Edion, the owner of several chains of electronics shops there has taken the unusual step of extending the hand of sympathy to anyone who bought an HD DVD player or recorder from it and is offering to exchange the useless machines for new Blu-ray devices [Japanese, PDF].
Throughout March, customers can return any of seven Toshiba HD DVD decks and swap them for a BD unit from Sony, Panasonic or Sharp. If the latter is more expensive, customers need to make up the balance, but if it’s cheaper they’ll actually get a refund of the difference.
Edion’s press release was refreshingly forthright about the HD DVD situation, giving as a reason for the exchange program the fact that “[HD DVD] customers can no longer use their purchases properly.â€?
Extending the largesse even further, the company also promised to keep selling HD DVD movies and blank disks to anyone who needs them. Now that’s the kind of customer service we could do with in the West.
(Crossposted to TechRadar)
02:07 AM
J Mark Lytle •
Permalink
Home theater | Japan | Video | WTF?
Tagged with:
blu-ray
edion
hd dvd
toshiba
Read current comments | Add your comment | Send to a friend | Get more gadget goodness from DWT
Support DWT and share the love:
Or fix yourself up with a quality date in Japan:
Next entry: Biotech nose filters keep delicate nostrils oh-so clean
Previous entry: E-paper advertising in the wild in Tokyo
Related entries:- Spreadable electronics mean OLED TVs may power themselves
- Paranoid simpletons welcome all-seeing car nav system
- BSG says What the Frack? to Japanese bicycle
- Face recognition machines to stop under-age smoking - not!
- Cool Japanese blog widgets add a dash of color
- RFID in Japan: Japan’s experience with RFID phones and contactless cash
- Mobile barcodes now speak to us – quite literally…
- Apple secures Japanese iPhone naming rights - 3G release all but certain now
Reader Comments
Let us know what you think about this story.

Tokyo Friendfinder

